Bernie Joined the ATC as a council member in 2014 and is a member of the Marketing, PR and Events committee. She has a passion for languages and graduated in 1994 with a BA Hons in Applied Languages (French and Spanish) from Ealing College. She has worked in the localisation industry for over 24 years, working in International operations and sales management and most recently as a Board member and voice of the customer champion at thebigword. Bernie is currently working as an independent advisor to thebigword board providing oversight on a strategic government contract. Passionate about Voice of the Customer, Bernie has many years’ experience in managing senior client relationships with Global FTSE 100 and UK and US Government Departments. Her champagne moment was being awarded the UK Cross Government Languages services Framework in 2006. This was the biggest contract thebigword had ever secured and it started with listening to what the customer wanted. As a trusted adviser to the government she developed and presented a credible case which resulted in winning all three language services Framework. Over ten years later Bernie continues to work closely with government departments and has attended a select committee hearing on an advisory panel for the Ministry of Justice Advice Committee Procurement, helping them re-shape their future procurement strategy. Bernie played a pivotal role in transforming thebigword from a start up in the early 90’s into a global localisation company with a turnover of over $100m. Bernie is currently on the Advisory Board of a tech start up, an Angel investor championing women entrepreneurs and has recently launched a Voice of the Customer Consultancy called Service Reality.