Our Values
At Five Star we enable growing businesses to be inclusive with both local and international communities. Businesses that focus on appreciating and understanding their international partners and clients see strengthened relationships, improved efficiencies, accuracy on service delivery, increase confidence, respect and trust between all parties.
Our main objective is to enable businesses to be inclusive with international communities. By helping translate their message across to individuals and specific audiences, this is so that they can access services or strengthen international relationships within business, maintaining cultural and stylistic linguistic customs.
Supporting businesses and local community services for over 35 years we have learnt and embody 5 important attributes:
Business Growth – Helping you to understand how to reach your people and community more easily.
“Don’t judge each day by the harvest you reap but by the seed that you plant” – Robert Louis Stevenson
Our customer-centric approach helps you grow your business by reaching out and serving international markets which enhances your organisation’s unique selling points. We take care of your brand and business tone. Our expert team will strengthen your marketing by neutralising any country-specific references so that they engage with your target audience and create more meaningful relationships.
Customer Focus – Taking care to understand and achieve your desired outcomes.
“Strive not to be a success but rather to be of value” – Albert Einstein
Our customer service focus is not a department but the DNA of our organisation. We thrive on understanding your business and what you would like to achieve. The best way we do this for you is to start with your end goal, we help make sure the language used is easy to understand and accessible so you can focus on delivering a great service for your customer. Securing that the translation will provide opportunities to gain more international business.
Diversity – Appreciating differences and perspectives helping to cultivate respect.
“Our ability to reach unity in diversity will be beauty and test of our civilization” – Mahatma Gandhi
Our diverse workforce is the backbone of our organisation. Through the diversity of gender, race, age, culture and language skills we are focused on progressing our knowledge in business. Strengthening our quality of service and by improving our appreciation of differences and diverse perspectives has helped us drive forward for business success and innovation.
Innovation & Change – Embodying flexibility and adaptability.
“Innovation distinguishes between a leader and a follower” – Steve Jobs
Our flexible and adaptable work ethic empowers our team; tapping into their great richness, ideas and approaches to problem-solving, allowing us to raise our productivity and offer first-class solutions.
Humility – Leading through compassion and empathy.
“Service to others is the rent you pay for your room here on earth” – Muhammad Ali
Our community-focused linguists always maintain our mission of being diverse and culturally accessible by creating a safe and comfortable communication space. Linguists help fill in the gaps with their knowledge of cultural customs and social inferences, they read situations and assess the environment; therefore, by humanising your message. All of which are essential in strengthening business relationships and building trust.
At Five Star we pride ourselves on offering prompt support, trusted advice and attention to detail. You can download our About Us brochure here. Contact our friendly team on 0121 446 5197 or mail@5starlangugaes.co.uk